I.T Services, a guide for students

Table of Contents

1. I.T. Support Unit (I.T.S.U.)
   1. Opening Times (Term Time) and contact numbers
   2. Student support
2. Student network printing and photocopying
   1. How to retrieve your printing
   2. Student Print and Copy quota
   3. How to buy additional credit
   4. Student photocopying
   5. How to photocopy
3. Wireless internet access for students
   1. How to connect to the wireless network
4. Student network login
   1. Changing passwords
   2. Novell network login
5. Saving work and server space
6. E-MAIL INFORMATION
   1. UCB e-mail
   2. Student e-mail address
   3. Managing e-mail
   4. Forwarding UCB e-mail to another e-mail service
   5. External e-mail access
7. INTERNET ACCESS AT STUDENT HALLS
   1. Background
   2. What is required
   3. Configuring the computer to connect to the network
   4. Configuring the Operating System - Windows 2000/XP
   5. Support
   6. Student Halls - Internet Access Services
8. Configuring Windows 2000 and Windows XP network settings
   1. Configuring other operating systems
9. UCB Internet Policy
10. Customer Service Policy

I.T. Support Unit (I.T.S.U.)

The I.T.S.U. is available to provide centralised technical support to both staff and students.

The I.T.S.U. is based on the 8th floor at Summer Row and in the Library & Resource Centre on the 4th floor at Richmond House.

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